Technical Articles
Delivering product manufacture and supply with added value
Published 03 January 2019

The fact is that building products that are designed well are generally made well. They comply with regulations and perform well in situ.  Of course, there are exceptions to this, but on the whole its true. It's reason enough to choose a supplier who puts faith in their considerable experience in production and supply, but to select one who creates value by adding services to their products, may offer a better alternative, and requires a broader skills set for delivering both traditional and specialist products which are integrated with one or more service component. Often these are provided free of charge and are available on call to customers during stated working hours. Here are some examples provided by Clark-Drain:

  • Technical liaison: Ensures questions are answered and product related customer queries are resolved concerning product design and performance
  • Site take-offs for linear channel
  • Site visits to conduct an assessment
  • Linear channel hydraulic calculations
  • Lay out advice for linear channel projects
  • Product workshops: Sales training sessions designed to explain product capabilities, applications and markets to help stockists confidently pass useful product knowledge onto customers
  • Same day dispatch on stocked items
  • 98% deliveries in full on time
  • Account management
  • 48 hour feedback and resolution on all queries
  • Collaborative product design and innovation

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