New phone system enhances customer communication

Clark-Drain's recent upgrade to its phone system is enhancing communications internally among company employees as well as with its expanding customer base and is providing the company with plenty of opportunities to improve its customer's experience.

Staff efficiency is also being aided by the system which helps support efficient and effective communication, enabling the sales office to respond easier and quicker to calls.

One of the ways the technology helps with this is by integrating the company's back office systems to direct customers to the relevant internal sales consultant and provide quick access to on-screen customer information, providing customers with timely responses and call backs. New voicemail, personalized greetings, call transferring, call forwarding, conference facility and many other features, along with the ability to handle high call volumes, will boost customer service and contribute to a better customer experience.


- Uploaded 05/06/2015